PRIVACY POLICY

1. Introduction

This Privacy Policy explains how Thistle and Tide collects, uses, and protects personal information when you visit our website. Our website is designed to showcase products and suppliers available in our Cromer shop and to encourage visitors to visit us in person. We do not sell products online through this website. We are committed to protecting your privacy and handling your data responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Thistle and Tide is an independent retail shop located in Cromer, Norfolk, offering locally sourced gifts, crafts, and products from independent makers.

If you have any questions about this policy, you can contact us in store or via the contact details provided on the website.

3. Information We Collect

We may collect limited information when you interact with our website.

Information you provide - If you contact us through the website, we may collect:

Your name
Email address
Any information you choose to include in your message

Information collected automatically - Like most websites, we may collect basic technical information such as:

Browser type
Device type
Pages visited
Time spent on the site
Referring website

This information is typically collected through analytics tools and cookies.

4. How We Use Your Information

We use collected information to:

Respond to enquiries or messages
Improve our website and visitor experience
Understand how visitors use the site
Ensure the website functions correctly

We do not sell or share your personal data for marketing purposes.

5. Cookies

Our website may use cookies to improve functionality and analyse website usage.

Cookies may include:

Essential cookies – required for website functionality
Analytics cookies – used to understand visitor behaviour

You can control cookies through your browser settings.

6. Data Storage

Any information you provide through the website is stored securely and only retained for as long as necessary to respond to your enquiry or manage our website.

7. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Object to certain processing of your data

If you wish to exercise these rights, please contact us.

8. Third-Party Services

Our website may include links to third-party websites or services such as:

Social media platforms
External supplier websites

We are not responsible for the privacy practices of these external websites.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes to the website or legal requirements. Updates will be posted on this page.